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ZipCart

সচরাচর জিজ্ঞাসিত প্রশ্ন

এখানে আপনার উত্তর খুঁজে পাচ্ছেন না? যেকোনো পেজের কোণায় থাকা চ্যাট অ্যাসিস্ট্যান্ট চেষ্টা করুন, অথবা সম্পূর্ণ ডকুমেন্টেশন পড়ুন।

General

What is ZipCart?+

ZipCart is a multi-company marketplace and commission platform. Partner companies list their products, customers can shop from every company in one place, and agents earn real commission by referring verified sales.

Is ZipCart a multi-level marketing (MLM) company?+

No. ZipCart is a commission-based sales and affiliate platform, not a recruitment scheme. Commission is only ever paid against a real, verified product sale — never for recruiting someone else. There is no fee to join as an agent.

Who can use ZipCart?+

Anyone. Shop as a customer, sell as an affiliate agent and earn commission, or register your own company to sell through the agent network.

Why does this shop have its own web address instead of ZipCart's?+

Some companies, and some agents through their storefront, run their own branded subdomain or custom domain on ZipCart. You're still shopping on the same platform underneath — the same products, checkout, and policies apply.

Rentals

How do I find a flat, room or shop to rent?+

Open Homes for rent (/rentals). Search by area, or tap "Near me" on the map, then filter by rent, bedrooms, who it's for (family, bachelor, women only, students), furnishing, move-in date and facilities. Each listing shows real photos room by room, every room's size, the full monthly and move-in cost, and the neighbourhood on a map. Tap ♡ to save homes to /rentals/saved. To visit, pick a time under "Book a visit" — once the landlord confirms, you get the exact address, directions, and can share "I'm on my way" live location; see all visits at /rentals/viewings. Prefer landlords with the green "Verified landlord" badge, read reviews from people who visited, and report any listing that looks fake or asks for money before a viewing. Always see a home in person before paying any advance.

How do I pay rent and get a receipt?+

Open My home & rent (/rentals/my-home). Your landlord's bKash/Nagad/Rocket or bank details are shown there. Pay them directly, then tap "Pay this bill" and enter the transaction ID. Once your landlord confirms the money arrived you get a numbered receipt you can print. You can also report repairs, fill the police tenant-information form, and give notice from the same page.

I'm a landlord — how do I advertise my home for rent?+

Register at /register/landlord, add your building and set its map pin, then add each flat/room/seat/shop/office with room details, rent and at least 3 photos, and publish it. Your exact address stays private — tenants only see the area until a viewing is confirmed.

Can I just say what kind of home I want?+

Yes. On Homes for rent (/rentals), type or tap 🎤 and say what you want in Bangla or English — for example "ধানমন্ডিতে ৩ রুমের ফ্ল্যাট, ২৫ হাজারের মধ্যে, লিফট আছে". The filters fill in automatically. Tap "Alert me" to get a daily email when new homes match (manage them at /rentals/alerts). Each listing also shows whether the rent is fair for the area and, once you enter your office or school, roughly how long the daily trip takes.

Does the platform charge a fee for renting a home?+

Searching, saving and booking viewings is free. When you sign a rental agreement, the platform may charge a small one-time service fee (a percentage of one month's rent, shown on your tenancy page). Pay it to the platform's bKash/Nagad/Rocket number shown there and enter the transaction ID. It is separate from rent — rent always goes directly to your landlord. Landlords pay their own success fee to the platform.

As an agent, how do I earn from rentals?+

Share any home from /rentals while signed in as an agent — your share link carries your agent code (tenants can also type your code when booking a visit). Or help a landlord list their building and ask them to add your code as the building's field agent. When a tenant you brought signs and the landlord's success fee is actually paid to the platform, part of that fee is paid out as commission through your normal rank ladder, like any verified sale. Nothing is ever paid for recruiting people.

Becoming an agent

How do I become an agent / affiliate?+

Register at /register and choose "Agent" as your role. Once your account is set up, open "My Referral Link" (/my-referral) in the sidebar to get your own referral link and start sharing products.

Do I need to pay anything to become an agent?+

No. There is no signup fee and no recruitment fee, ever, on ZipCart.

How do I earn commission?+

Share your referral link — when someone buys through it, you're credited as the referring agent. Commission is calculated and paid to your wallet once the sale is verified, never before.

How do ranks work?+

Ranks run from Affiliate up to a platform-defined top rank. Auto-promotion requires meeting BOTH your own sales target and your team-growth target together, never either alone. An admin can also promote or demote you manually at any time.

Can I see how much commission I'll earn on a product?+

Yes — once you're signed in as an agent, every product and company page shows your own effective commission rate at your current rank.

Who can see my earnings?+

Only you and the platform administrator (Super Admin). No company staff, and no other agent, can ever see your wallet balance or commission history.

Can I get my own branded shop page as an agent?+

Yes — every agent can set up a Storefront, a curated page of products you choose to feature, optionally on your own subdomain. A custom domain for it, and an Agent Package subscription that extends your referral reach beyond your default storefront, are both optional paid upgrades.

Becoming a rider

How do I become a delivery rider?+

Register at /register/rider with your name, phone, and location — it only takes a minute. Your account starts pending, so a Super Admin needs to approve you before you can go online and start receiving deliveries.

I registered as a rider but can't go online — why?+

New rider accounts start pending approval. You can sign in, but you can't set yourself Available or receive deliveries until a Super Admin approves you. If you're rejected, contact support to find out why.

For companies

How do I register my company on ZipCart?+

Use the company registration page at /register/company — provide your company name and your own admin details. This creates the company and its first admin login in one step.

What can company staff manage?+

Their own company's products, service areas, sales/pickup points, facilities, and branding (logo, cover photo, name). Company staff cannot create or manage agents, and cannot see or set commission rates — commission and the agent network are controlled centrally by the platform only.

How does my company pay commission?+

Your company agrees a commission pool — a percentage of each sale's amount — with the platform. The platform then distributes that pool across agent ranks according to the active commission plan.

Can my company buy products in bulk from another company?+

Yes — if the platform has authorized your company to sell wholesale, /wholesale lets you buy in bulk from any other authorized company at their wholesale price, with delivery arranged once for the whole order.

Partnership businesses

What is a partnership / white-label business?+

A licensed sub-business (tenant) that runs its own storefront under the ZipCart platform, typically under its own branding, funded by a license or subscription fee rather than a commission share.

How do I set up a partnership business?+

Contact the platform administrator to discuss licensing terms. Once agreed, a tenant admin account is provisioned so you can run and manage your own sub-business.

Training Institute

Does ZipCart offer training courses?+

Yes — agents can take training modules (self-paced lessons and quizzes, or live sessions) to sharpen product and sales skills. Some modules are free, others are paid, and the platform can require certain modules before an agent starts earning commission.

Do I get a certificate after finishing a course?+

Yes — finishing a module, whether in-app, by offline code, or by attending a live session, automatically issues you a Certificate of Completion. You can view and print it straight away, no request needed.

Commission & ranks

Will commission ever be paid without a sale?+

No — it's structurally impossible on this platform. Every commission entry must be linked to one real, verified sale record; there is no other way to earn commission.

Can my rank go down?+

Only if the platform administrator has enabled auto-demotion for that rank, or an admin manually changes it. By default, agents keep their rank until reviewed, even if they miss a target for a while.

Orders & payments

How do I pay for an order? Do you accept bKash?+

Cash on delivery or pickup is always available. Where a company has turned it on, you can also pay via bKash (and sometimes Nagad or Rocket) — send the payment to the number shown at checkout, then confirm your payment with the transaction ID.

I have a coupon code — how do I use it?+

Enter it in the coupon box at checkout. If it's valid — whether it's a company's own coupon or a platform-wide Global Coupon — your discount is applied automatically before you pay.

Can I book something instead of buying it outright?+

Yes — some products are bookable rather than an instant purchase: request a time that suits you (like a site visit), pick an open time slot (like a doctor's visiting hours), or choose a date range (like a hotel stay). The product page shows which applies.

How do I get paid?+

Verified commission is credited to your in-platform wallet. From there you can request a payout via bKash, Nagad, or bank transfer.

What if I have an issue with an order?+

Returns and refunds are handled by the selling company under its own policy — contact them first. Reach out to platform support if you need extra help.

Privacy & trust

Is my data shared with companies?+

Only what's needed to fulfil your own order, like a delivery address or contact number. Your commission and wallet data is never shared with company staff.

Where can I read the full rules?+

See the Privacy Policy (/privacy), Terms & Conditions (/terms), and Documentation (/docs) pages, linked at the bottom of the sidebar.